Supporter Care Assistant

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 We have a fantastic opportunity to join our Support Care Team in Glasgow to provide our donors and fundraisers with excellent supporter care.

You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.

Your responsibilities

• Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.

• Identify opportunities to steward and maximise the lifetime value of supporters.
  

• Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.
• Ensuring mailing preferences are applied to donors' records on our database.
  

• Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.

Please see the attached job description for further details and essential criteria.

Benefits we offer 

In addition to a highly rewarding career, we offer a range of staff benefits, including:

• a unique, experiential induction based in one of our centres 
• a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more. 

Read more about our staff benefits.

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How to apply

Take a look at the full job description Supporter Care Assistant Nov 2023.pdf

Please send your CV and cover letter to recruitment@maggies.org by 10 December 2023 at 11 pm.

We aim to hold interviews on Tuesday 19 December 2023.